Return or exchange an item - our 100% money back guarantee
- If you are not completely satisfied with your purchase, simply return the item to us in its original unused condition within 30 days of receipt.
- Please contact us before your return the item so we can supply you with a return authorization number.
- Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
- Please note:
- Goods will only be accepted for return if they are despatched within 30 days of delivery, unless we have notified you otherwise.
- The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
- Delivery charges are only refundable where goods are faulty or the wrong item was sent and a refund is made.
- We recommend that customers return goods for refund or exchange using Parcel2Go.com with Parcel2Go.com, online parcel tracking means the progress of a consignment can be checked at every stage of transit.
- Please include a short note in all returns with the following information on:
1. Your name, address and telephone number so we can identify who the parcel is from.
2. The reason for the return. For example: Unwanted item, does not fit, faulty etc...
3. The action you wish us to take. For example: Full refund, replacement etc...
4. The return authorization number supplied.
- Please send all returns to -
Tools 2 U Direct SW – Returns