Returns

Return or exchange an item - our 100% money back guarantee

• If you are not completely satisfied with your purchase, simply return the item to us in its original unused condition within 30 days of receipt.
• Please contact us before your return the item so we can supply you with a return authorization number.
• Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
• Please note:
  1. Goods will only be accepted for return if they are despatched within 30 days of delivery, unless we have notified you otherwise.
  2. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  3. The cost of returning the item to us is your responsibility.
  4. Delivery charges are only refundable where goods are faulty or the wrong item was sent and a refund is made.
• We recommend that customers return goods for refund or exchange using Parcel2Go.com with Parcel2Go.com, online parcel tracking means the progress of a consignment can be checked at every stage of transit.
• Please include a short note in all returns with the following information on:
  
  1. Your name, address and telephone number so we can identify who the parcel is from.
  
  2. The reason for the return. For example: Unwanted item, does not fit, faulty etc...
  
  3. The action you wish us to take. For example: Full refund, replacement etc...

           4. The return authorization number supplied.

• Please send all returns to -

          Tools 2 U Direct SW – Returns
          Gypsy Copse
          Cadleigh Park
          Ivybridge
          Pl21 9JP