null

Delivery & Returns

 

Dispatch Time 

  • All orders are processed within 1 to 2 working days after receiving your order (excluding weekends and holidays). You will receive another notification when your order has shipped.
  • If there is any delay in the dispatch of your items we will contact you by email or phone.

 

 UK Delivery :

Delivery Service Cost  
   Free Delivery £0.00

Orders will be sent within 1 - 2 working days.

We send items with Royal Mail, Amazon Shipping & UK Mail.

Royal Mail parcels are delivered in 2 - 3 working days.

Amazon Shipping parcels are delivered in 1 - 2 days.

UK Mail parcels are delivered in 2 - 3 working days.

   Royal Mail First Class £2.50

Order before 13:00 for same working day dispatch. 

Orders received on the weekend will be sent on the following Monday.

Delivered in 1 - 2 working days 

   UK Mail Next Day  £5.00

Order before 13:00 for same working day dispatch. 

Orders received on the weekend will be sent on the following Monday.

Delivered within 1 working day. 

 

International Delivery:

  • International postage prices can be found on the shopping cart pages using the postage calculator. 
  • Items will be sent with Royal Mail, Deutsche Post or DHL
  • Due to COVID-19 there has been delays with parcels sent with Royal Mail & Deutsche Post. 
  • If your order is delivered outside the UK, it may be subject to import taxes, customs duties and charges in the destination country, payable by the customer. Tools 2U Direct SW LTD has no responsibility for these charges.

 

Returns Policy

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

In the event that your order arrives damaged in any way, please email us as soon as possible at sales@tools2udirectsw.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at sales@tools2udirectsw.co.uk